aria88 Account & Payment FAQ

Opening an aria88 account takes about subject to verification total. Visit aria88.id or open our mobile app, tap "Open account", and enter your email address and a strong password (minimum 8 characters, include uppercase, numbers, and symbols). We will send a verification link to your email—click it to confirm. Next, enter your full name and mobile number; we will send a one-time SMS code to verify your phone. Finally, complete KYC verification by uploading a photo of your government ID (passport, national ID card, or driver licence) and a selfie. Our verification team reviews KYC submissions within 24 hours. Once approved, you can add a payment method (DANA, e-wallet, mobile banking, local payment, online payment, or a bank virtual account) and make your first deposit. You are responsible for ensuring that opening an account and using aria88 complies with your jurisdiction's laws.

On the login page, click "Forgot your password?" and enter your email address. We will send a password-reset link to that email within subject to verification. Click the link, enter a new password, and confirm it. Your new password takes effect immediately. If you do not receive the email, check your spam folder or contact support via in-app chat. For security, we will not reset your password via phone or SMS—always use the email link. If you suspect your account has been compromised (a reset was initiated without your request, or you see unfamiliar transactions), change your password immediately and enable two-factor authentication in your account settings.

Before your first deposit, read our terms of use and privacy policyThe terms cover wagering rules, bonus terms (if applicable), withdrawal conditions, and prohibited conduct. The privacy policy explains how we collect, store, and protect your personal data. For game-specific rules (sportsbook odds, live-dealer game payouts, slot RTP), those are available in the app under each game category. If you have questions about Idul Fitri, Idul Adha, or Imlek holiday schedules and how they affect market availability, check the events calendar in your aria88 account. Services are available only where local law permits; you are responsible for verifying that access to aria88 is lawful in your jurisdiction.

online payment, e-wallet, and mobile banking deposits are instant and require no additional fees from aria88. In your account dashboard, select "Deposit", choose local payment / online payment / e-wallet, enter the amount you wish to transfer, and tap "Confirm". You will be redirected to the payment provider's app or portal to approve the transaction using your saved card or wallet balance. Once you authorise the payment, the funds appear in your aria88 account within seconds. Your balance updates immediately, and you can start playing live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Premier League), or slots (Aviator, Sweet Bonanza, Gates of Olympus) right away. If a deposit does not credit after subject to verification, contact support—we will investigate the transaction with the payment provider.

aria88 does not charge fees on deposits or withdrawals. However, your payment provider (mobile banking, local payment, online payment, e-wallet, or your bank) may charge a small transaction fee—typically 1–non-specific info on e-wallets or a flat amount on bank transfers. We have no control over those fees; they are set by the payment provider and appear in your transaction history. Your aria88 balance always reflects the exact amount you deposit or request to withdraw. When you withdraw, funds are returned to the same payment method you used to deposit (e.g., if you deposited via mobile banking, your withdrawal goes back to local payment). Withdrawals typically process within minutes for e-wallets or within one business day for bank transfers.

Our weekly cashback is an optional offer available to players who deposit during the promotional period. Each week, we calculate your net losses (total wagered minus total winnings) across all games and return a percentage of those losses as cashback credit to your account. Cashback is credited every Monday morning and is subject to our terms of service regarding eligible games and wagering requirements. Not all game categories contribute equally to cashback—sportsbook and live-dealer tables typically qualify, while some slots may have lower contribution rates. Cashback cannot be withdrawn directly; it is credited as bonus balance and must be wagered according to the promotion terms before withdrawal. Check the "Promotions" section in your aria88 account for current cashback rates and conditions.

We cover major football leagues (Liga 1, Premier League, Champions League, Piala Indonesia, Piala AFF), motorsports (MotoGP), esports (Mobile Legends, Free Fire, PUBG Mobile), and badminton. We also offer markets on niche events during tournament seasons. Odds vary by sport and fixture; you can view all available markets in the Sportsbook section of your app. Live-in-play markets are available during active matches, allowing you to place bets as the game unfolds. Odds are updated in real-time, and your bet is locked in at the odds displayed when you confirm. All sportsbook bets are subject to standard verification and settlement rules outlined in our terms.

Our live-dealer studio streams real dealers and real cards from professional studios. Games include blackjack (single-hand, multi-hand variants), European and American roulette, baccarat (Player / Banker / Tie), and Dragon Tiger. All tables are streamed via high-definition video with multiple camera angles. You interact with the game via the app—place bets using your mouse, touchscreen, or keyboard, and the dealer confirms your action. Minimum and maximum bet amounts vary by table and are displayed before you join. Our live-dealer games run 24 hours a day, with the busiest hours in the evening (especially during Idul Fitri, Idul Adha, and Imlek holidays when play is heavier). Game payouts follow standard casino rules and are settled automatically.

You can request account closure and data deletion at any time. Log into your aria88 account, go to Settings → Account, and select "Close Account" or "Request Data Deletion". Confirm your request via email or SMS. We will initiate the process within 2 business days. Once your account is closed, you cannot log in or access your balance. Any remaining balance will be refunded to your registered payment method within 5–10 business days, subject to verification checks. Your personal data (name, email, ID, payment details) will be deleted within 30 days as per our privacy policySome data may be retained if required by law or for dispute resolution purposes. After deletion, we will send you a confirmation email.

Our support team is available via in-app chat during standard business hours (typically 09:00 to 22:00 local time, seven days a week). For urgent out-of-hours issues (account lockout, payment failure, suspected fraud), you can email [email protected] and we will respond within 12 hours. During public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), response times may be slower, but we aim to assist all account-security issues promptly. For non-urgent questions, chat is the fastest option; for sensitive account matters, use email so we can verify your identity securely. Always confirm support staff identities before sharing sensitive information—we will never ask for your password or two-factor code via chat or email.